Gusto Review

At the end of the year, the service generates and sends all your employees and contractors their W-2 and 1099 forms. Besides offering full-service payroll solutions that include HR, time tracking, benefits tracking, employee self-service, and hiring tools, Gusto also offers accountant partnerships. Gusto allows employees to access and manage their own information by offering individual profile accounts. Users can download the Gusto mobile app, or sign in from the web, to view payday data, edit tax details, see available PTO and even clock in and out right on their phone. In addition, the platform shares income insights and personal tax documents such as W-2s.

• This cloud-hosted solution is easy to use and available via multiple service plans with several add-on options.
• Gusto allows you to manage your employees and contractors within the platform easily.
• Fees may apply depending on your Gusto plan and whether you are keeping your broker and simply managing benefits through Gusto or changing the broker to Gusto.
• Most users praised the affordability and features of the service, while some reported slow customer service response times.

Disappointingly, the software becomes sluggish and unresponsive, particularly when processing large volumes of data. Gusto offers HR software for full-service payroll, employee benefits, time and attendance, hiring and onboarding, talent management, and insights and reporting. In this Gusto Payroll review, we will explore how Gusto stacks up as payroll software, its features, integrations, pricing, and potential drawbacks. Extra points were also given to providers that offer expert HR support, benefits options, time tracking, and health insurance plans that cover all US states. During our evaluation of the top payroll services, we looked at each product’s payroll features, usability, pricing, customer support, integrations and implementation. ADP’s small business solution, RUN, caters to companies with fewer than 50 employees.

What We Don’t Like About Gusto

Gusto can work either together with your HR department or, for smaller companies, substitute for HR staff. The full-service payroll files taxes on your behalf and automates your payroll system. Gusto’s health benefits are not available in all 50 states yet.

The integrations cover everything from accounting to time tracking, point of sale, project management, expense tracking, and more. Another slight limitation we noticed in our investigation relates to reporting. While Gusto does offer several types of HR reports that can be customized and exported, a representative told us that the platform doesn’t automatically send out recurring reports. This means you’ll have to manually look up each specific report you want, as opposed to having recurring reports automatically sent to your inbox. This isn’t a deal-breaker for most users, but recurring automated reports can be useful for some employers.

Gusto Payroll Features overview

It is a peace of mind knowing taxes are filed and I dont have to remember. It was also nice to pull up the right reports for our insurance audit and not have to search. This is a tremendous service, since calculating and tracking payroll taxes can easily result in errors.

Gusto is a market-leading, full-service payroll software platform for small businesses and startups, with over 300,000 corporate clients. The platform supports automated or manual payroll anywhere in the U.S. for employees and independent contractors alike. It also offers a wealth of additional services, such as comprehensive HR tools and an employee-focused bank and savings account complete with its own debit card. Gusto helps ensures business complies with payroll laws and regulations by filing payroll taxes and generating year-end tax forms like W-2s and 1099s. The Compliance Assistance service enables companies to keep up with constantly changing employment regulations and ensure compliance with federal, state, and local laws. Businesses have access to a team of compliance experts who can advise them on wage and hour laws, employment discrimination, harassment prevention, and employee leave management.

Gusto Payroll Review 2023

Check out our Gusto VS QuickBooks comparison for an in-depth look into what makes Gusto and QuickBooks different from one another and our thoughts on which option may best suit your business’s needs. Gain access to HR experts who can guide you through any people-management situation. Gusto handles both payroll and HR so well, it also earned a spot on our list of the best HR software. Discover the secrets to IT leadership success with these tips on project management, budgets, and dealing with day-to-day challenges.

He happened to be out of the country (getting married) when the open enrollment period was closing. I called Gusto to find out what to do in that situation and the call center assured me not to worry that they would automatically waive coverage if he took no action. Instead, I found out days later that Gusto automatically enrolled him in the previous years plan. Its been three days and I cannot get anyone from Gusto (by phone or email) to provide actual assistance on this issue. This was after three weeks of getting literally zero help trying to navigate the complex process of selecting health insurance plans and other benefits. They should stick to payroll because Gusto has absolutely no idea what it is doing when it comes to benefits.

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For self-guided assistance, the vendor also provides a complete library of resources on its website with tips for both using the payroll system and running a small business. A searchable database encompasses featured articles and tips, tax forms and compliance data, plus an app directory. One of the benefits of partnering with Gusto for payroll processing and HR services is how easy the software is to use. The dashboard is very straightforward and it’s fairly intuitive to navigate, even for beginners. With its comprehensive features and expansion possibilities, Gusto is one of the top contenders in online payroll. Though other payroll software may have different and equally useful tools, it ultimately all comes down to what your company needs.

Each plan supports new hire reporting and a new hire welcome screen as a part of their onboarding tools. Gusto’s Simple plan has a robust set of features that helps streamline the process of hiring and managing employees. However, to get the most out of Gusto’s onboarding and HR tools, you’ll need to sign up for the Premium plan. Unlike other payroll services, Gusto does not handle the implementation process for you. While this means more work, it also means you will probably save a lot of time instead of waiting weeks for your software to be implemented. Gusto provides step-by-step instructions to lead you through the setup process and offers good customer support if you get stuck or have questions.

Employees can add this information on their own using the self-onboarding feature. After extensive research, we picked Gusto as the best online payroll software with added HR services because the system stands out for its ability to serve dual roles. It can handle your payroll and Gusto Review payroll tax responsibilities as well as your HR needs. Gusto doesn’t offer a mobile app specifically for payroll, but you can run payroll from a mobile device by using a web browser. However, this won’t offer the same user experience and may require extra scrolling on some pages.

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Gusto also offers all four tax-advanced spending account types (HSAs, commuter benefits, and FSAs) for an annual service charge of $200.00. These include various business-based calculators, checklists, a help center, and a directory for finding accountants. These are all very actionable resources directly related to your company’s growth. You can create multiple paid-time-off (PTO) policies that suit the needs of your employees, whether it’s for bereavement, jury duty, or floating holidays. Gusto allows you to limit how much time employees can take off, and define PTO accrual methods. Gusto has a rating of 1.44 stars from 9 reviews, indicating that most customers are generally dissatisfied with their purchases.

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However, for the average small to medium-sized business looking for an affordable, easy-to-use payroll solution, Gusto is a great choice. If you’re sold on Gusto, sign up and get started with your free trial. However, there’s a lot more to the battle between ADP and Gusto. Our Gusto VS ADP comparison takes a deep dive into the differences between the two payroll software options.

Paychex starts at $39 per month plus an additional $5 per payee. It may be worth it because Paychex has a 24/7 customer service line, which Gusto can’t compete with. Gusto’s HR experts are available for Plus and Premium plans, who can help businesses ensure compliance, such as with OSHA standards, and organize lawsuits.

• Gusto is a payroll and HR platform suited for startups and small businesses that employ a mix of employees and contractors and want to automate HR tasks as much as possible.
• Gusto makes it possible for companies to pay employees and contractors, and it takes care of your local, state and federal tax responsibilities.
• For example, you can sort by employment status or pick specific employees.
• Gusto’s Simple plan costs $40/month + $6/person per month, and its Plus plan costs $80/month + $12/person per month.

I had to call the tax agency to resolve the issue, which they reaffirmed that they have had multiple issues with Gusto. The issue is the people they put on the phone have little to no understanding of what they are even supporting. Sign up for Lab Report to get the latest reviews and top product advice delivered right to your inbox.

It requires as much simplicity in terms of user interface and navigation as developers can manage. Every current service we’ve tested does a good job of simplifying this onerous process, but Gusto Simple stands out for its top-notch features, intuitive design, and excellent support options. Companies that need even more functionality, like built-in time and project tracking and user permission levels, need to upgrade to the more expensive Plus version, however. For its very friendly, understandable approach to a rather unfriendly process, Gusto once again earns an Editors’ Choice award.